Reviews

Excellent company! Prompt, professional and honest. Educated us about the issue we had and carefully checked there were no other leaks. We will definitely be using Thorough Plumbing for all future plumbing needs. We appreciate all your help!

Needed a second opinion on a water meter repair (there were some complicating questions around how to approach the problem). Thorough was incredibly helpful and able to help explain the tradeoffs and help us to get our problem fixed the right way. Very professional and friendly.

Did a great job!

Easy to schedule. Ben arrived on time and took care my of clogged drain quickly. Will use them from now on.

Very impressed! Ben arrived on time (early) and knew exactly what to do to resolve our plumbing issue. Gave maintenance advice to extend the life of our valves, and I highly recommend Benjamin. Left everything clean and better than he found it. It feels good to hire a fully competent plumber.

Great service and very quick response in this Sunday afternoon. Jeff is very friendly and has all the expertise to answer the questions with patient and respect. I highly recommend the service.

Knowledgeable and honest. Cant recommend highly enough.

Ben installed a new water heater in our attic. He explained the process well and also answered all my questions when I was looking for a bid. Theyre communicative, honest, responsive, and highly skilled. Will use them again for my plumbing needs.

Excellent communication and overall service. I loved the level of detail given and also the constant communication on arrival time, etc. We really could not be happier with the experience.

Ben was great. He have a range of options

An absolute fantastic experience. Ben arrived on time, gathered all the information regarding our issue, gave me a detail plan of how he was going to tackle the issue and upfront cost. Ben took pride with my home by covering his shoes, and updated me on the progress on each step. Honestly one of the best customer service experiences Ive had in a long time. Ben completed the fix within an hour. I will 100% keep his number handy for the next time we need a plumber. Thank you Ben!

Water heater replacement was a seamless, trouble-free experience. Ben was a great, personable, and professional plumber. He was direct, trustworthy, and worked with my landlord, directly, to get the repair done in a timely manner. I highly recommend. Price is competitive,and less than most. While not the cheapest option, the peace of mind knowing we received quality service before and after the sale, is invaluable, and definitely worth skipping the cheap companies.

Highly recommended! Jeff and Shanna are very professional and they responded quickly to our water leaking on toilet with solid advance explanations and careful work.

Prompt, respectful and up front with pricing. They live up to their name as well - thorough. Cant say enough good things about Ben. Thank you for a job well done!

Jeff did a great job unclogging a bath drain for me. Good dude, highly recommended.

Ben did a great job!

Ben and the whole team at Thorough Plumbing have been awesome, friendly and professional. I couldnt recommend them more.

Called late with an emergency hot water issue and Shana and Jeff were able to talk me through the problem and help me fix what I thought was a major issue over the phone. Their patience and expertise were so greatly appreciated. Thorough Plumbing has gained a new customerIll definitely be calling them for any future plumbing needs.

Ben Masquelier did a great job replacing a burst outdoor spigot. Was on time and very courteous, professional, and knowledgeable. He walked me through the process and laid out possible options to me and was also kind enough to inspect something else since he was already on site. 100% would recommend to use this company

The name of this company actually fits! Jeff was very thorough and ensured that my full home stoppage issue due to tree roots impacting the sewage line was resolved. This included doing work to assist the city in locating cleanouts in my yard to resolve the issue. I'm grateful that Jeff explained what was going on and provided details in a manner I could easily understand. Thanks Thorough Plumbing! All is now clear!

Jeffrey Batey arrived as scheduled. Listened carefully to the problem we had. Explained in simple terms what he was going to do. Resolved problem in expeditious manner. Was surprised when we received invoice, that he gave a 15% senior discount on quoted estimate.

Thank you Ben for going over the work and price before starting the job. BTW the price is reasonable

Had bought an older house and the plumbing was cast iron and breaking down, it was real bad. He took pictures and helped give tips for trying to navigate with insurance. He was able to replace everything in three days, kept good communication with us and was even cool about my dog following him around in the house.

Communication is fabulous from making an appointment, getting a text with the name and picture of the service person to the honest and thorough explanation of what was needed. This is an excellent company!

Jeff was absolutely amazing. Was onsite immediately and walked us through the entire diagnosis and repair.

I finally have found a plumber I can trust and who also has good pricing. Ben replaced my two gas water heaters as well as replacing water cut off valves for my washing machine. I had gotten quotes from other brand name plumbing companies when one of my friends recommended Ben from Thorough Plumbing. Ben beat them on pricing and did not try to "sell" me on other things that the other companies did. He was responsive on scheduling and was easy to work with. I was not home during the final work and he was able to explain everything clearly to my wife which I greatly appreciate. He is just a good guy in general. I HIGHLY recommend Ben and Thorough Plumbing!

I recently had to replace the cast iron pipes under my home with PVC because the toilets were backing up into their adjacent showers. I selected Thorough Plumbing to do the work. Jeffery Baty is a licensed plumber with 15 years of experience. He has won numerous BEST OF awards and Thorough Plumbing is accredited by the BBB with an A+ rating. I asked several companies for an estimate of the work and his was the most detailed with the work clearly defined and a dollar figure assigned to each piece of the job. And, Mr. Baty offers flexible financing options. I looked into Pipe Relining as an option for solving my problem but just looking at the photos that were taken of the inside of the pipes, it was clear that they were not in good enough shape. Besides, I only wanted to deal with this plumbing issue once, and Mr. Baty's experience and excellent references/reviews convinced me that I wanted to hire his company to do the job. The team at Thorough Plumbing are knowledgeable professionals and I HIGHLY RECOMMEND them for all your plumbing needs.

Jeff replaced a hose bib that had been leaking for about a decade. He did a great job and was fast and informative. Will be calling again!

I used through plumbing services to fix a leak in my exterior wall related to hose bib. Jeff thoroughly explained the root cause and provided detailed guidance on how to avoid similar issues in the future. He was clear and upfront about the pricing. I would definitely recommend Thorough plumbing for your plumbing needs.

Jeff replaced a hot water slab pipe for me about 2 years ago and did what I would call a detailed repair that completely solved the problem. By bypassing the existing line that was leaking, it saved time and money and that was very appreciated. Then, recently, in February 2025, I developed a leak in the closet that houses the water heater. I thought that it might have been the replaced pipe that Jeff put in. We talked on the phone and each of us thought it was unlikely that it was the new pipe as he uses a State of the Art pipe that is very tough to penetrate. He changed his next day plans so he could come right out and take a look. It turns out the leak was right next to his replaced pipe in a 33 year old copper 90 degree. No surprise that it had given way. He put in some new copper parts for me and was done quickly. We even had time for some small talk since his work was done so efficiently with his female partner Shanna. I'd call Shanna invaluable since she handles all the support work while Jeff is completing his repairs. I observed her fielding phone calls, text messages, moving their great looking repair van when necessary, answering questions, retrieving tools and parts, etc. Not unlike an Operating Room nurse, I bet he couldn't do without her. You can be certain that Jeff and Shanna will find and fix your plumbing problems in a most efficient and splendid way. 5 Stars out of 5. David Howard

Very helpful and friendly. Needed Jeff in a pinch, and he was there (until 10:30pm). Highly recommend.

Professional, kind, honest. Ty!

Ben did a great job of explaining the options for completing the fixes we needed and getting them done. The price was reasonable and much less than two bigger companies quoted.

Ben was very personable and genuine. He guided me along with his whole diagnostics process and showed me video feed of my pipes. Pricing was the best in town, I recommend working with Thorough Plumbing to anyone

I had a unique plumbing situation that flooded my house. Jeff assessed the situation thoroughly by using his specialized tools and provided me an accurate assessment of what needed to be done. His quote was highly competitive winning the bid. He provided updates at all stages of the repair since it required accessing walls. Needless to say the issue was resolved and ahead of schedule. I highly recommend his services and count on him for all future plumbing needs.

Very impressed with Thorough Plumbing, they came out did an estimate and did the job. The guy that came out was a complete gentleman. The price was right and I could not recommend more. Do not hesitate to use them.

I had an issue with toilets randomly leaking. Having multiple toilets doing this randomly had me concerned and reached out to Thorough Plumbing. Ben was on time, extremely professional and honest. Fixed the issue within an hour. Glad I found this company and I will definitely use them in future.

Great work replacing my kitchen sink faucet. Highly recommend Ben.

Ben from Thorough Plumbing arrived on time, was very courteous and did his job expertly. He was even nice enough to tell me about how to flush my water heater. I have used them in the past and would highly recommend them for all your plumbing needs in the Allen/Plano area.

Had Ben out to do work at the house. Nice guy and was up front with pricing. It was also nice that it is a local business right down the street. I would recommend them and will use them in the future.

They knocked it out of the park! Fast same day service.

Jeff was very nice and knowledgeable. I called him out to look at my water, and it turned out to be a simple end-user issuesomething so easy. Im not sure how I missed it, but since its a new house for me, maybe thats why. There was no fee, which was awesome! Ill definitely call him back if I ever have any plumbing issues.