Reviews

I had a unique plumbing situation that flooded my house. Jeff assessed the situation thoroughly by using his specialized tools and provided me an accurate assessment of what needed to be done. His quote was highly competitive winning the bid. He provided updates at all stages of the repair since it required accessing walls. Needless to say the issue was resolved and ahead of schedule. I highly recommend his services and count on him for all future plumbing needs.

Very impressed with Thorough Plumbing, they came out did an estimate and did the job. The guy that came out was a complete gentleman. The price was right and I could not recommend more. Do not hesitate to use them.

I had an issue with toilets randomly leaking. Having multiple toilets doing this randomly had me concerned and reached out to Thorough Plumbing. Ben was on time, extremely professional and honest. Fixed the issue within an hour. Glad I found this company and I will definitely use them in future.

Great work replacing my kitchen sink faucet. Highly recommend Ben.

Ben from Thorough Plumbing arrived on time, was very courteous and did his job expertly. He was even nice enough to tell me about how to flush my water heater. I have used them in the past and would highly recommend them for all your plumbing needs in the Allen/Plano area.

Had Ben out to do work at the house. Nice guy and was up front with pricing. It was also nice that it is a local business right down the street. I would recommend them and will use them in the future.

They knocked it out of the park! Fast same day service.

Jeff was very nice and knowledgeable. I called him out to look at my water, and it turned out to be a simple end-user issuesomething so easy. Im not sure how I missed it, but since its a new house for me, maybe thats why. There was no fee, which was awesome! Ill definitely call him back if I ever have any plumbing issues.

Ben has great communication skills and I dont worry about if he has done the plumbing job assigned. He is honest and trustworthy.

Ben Masquelier and Thorough Plumbing is the best in North Texas Honest, reliable and Thorough.

Very knowledgeable about the issue I had. They were as thorough as their name implied. I would highly recommend them.

Had an issue with a shower head and they were really helpful with fixing it up (pretty quickly) and referring me to someone to help with further water damage. Thanks!

I had rodent damage to a water line to one of my bathrooms. There was no sound of water, but there was water weeping from under my front porch brick. I called Thorough plumbing and Jeff came quickly. He did some detective work and was able to isolate the leak and repair the water line. Jeff was very THOROUGH!!! (pun intended), knowledgeable, shared great tips! Now 3-5 days of drying and drywall repair! It is a good and secure feeling knowing Thorough plumbing is my plumber!!

Great company! The employees are trustworthy and knowledgeable and happy to help especially when learning more about slab leaks

We had an emergency today with an outdoor leak that caused our interior wood floors to buckle. Thorough Plumbing was kind enough to squeeze us in to an already busy schedule. When the source of the leak was discovered to be more difficult than hoped, Jeff came out himself to find a solution to the problem so that we could turn the water back on. Jeff went over and above to help us through an unfortunate and untimely situation and we are so appreciative of his hard work and dedication. Finding people of integrity in business is tough these days so when you find them they need to be shared so others know what it looks like. I highly recommend Thorough Plumbing, they live up to their name!

Great Service

Ben was a great plumber.diagnosed just what i needed.fixed toilets,drained water heater,replaced and fixed pipe under house.very reasonable price.couldn't have been a nicer guy.the best plumber I've ever had and would highly recommended Thorough Plumbing to everyone....norm.

We had an evening plumbing emergency and Jeffrey came out pretty quickly. Very professional and nice. Good work and honest recommendations. Would recommend him 100%.

Benjamin does great work! Very prompt service and great communication.

Thorough Plumbing did a great job unclogging our stopped up sink drain They were quick to arrive and completed the job promptly.

I feel very fortunate to have found Thorough Plumbing. Jeffrey and his wife came to my house to fix an in-wall leak within the hour, not to mention that it was election night and also after hours. Thorough Plumbing will be my forever go-to plumber!

If you are looking for a plumbing company that is reliable, honest and dependable Thorough Plumbing is your stop! Ask for Ben, he is incredible personable and knowledgeable.

Had a minor bathroom sink draining issue. Called Thorough Plumbing and got a quick appointment. The plumber, Ben, arrived within the promised time frame. Very nice young man and made quick work of resolving the drainage issue. Should the need arise, will definitely use this plumbing company again.

Thorough Plumbing took care of my clogged drain. They were upfront about the pricing, quick and left the area that they worked neat and clean. I highly recommend them. (Also, they were referred to me from a friend).

Ben was very helpful. Nice guy. Cleared the pipes. Reasonable price.

Great service, quick response time. Low cost, would definitely recommend.

Excellent service for fixing the main leaking pipe of hot water feeding the house by Jeffrey We received a clear explanation of the steps to locate and assess the problem before the start. The repair was performed flawlessly with an attention to details. We recommend strongly this company.

Ben did an excellent job installing our new faucet! Highly recommended!!

We were really impressed with Thorough Plumbing. We found excessive rust on the natural gas pipe coming into our house. After Atmos inspected and found no leak, we called Thorough. Ben showed up, explained the process, and got right to work. After replacing the rusted pipe and pressure checking the system, he filed the appropriate form and requested an inspection from the city. Everything went so smoothly!

Jeff did an excellent job working on my bathroom sink. He was very customer friendly and efficient with the job at hand. He educated myself in terms of the reasoning on why the sink was leaking. I would highly recommend using his plumbing services for the future.

We heard some popping sounds in our water heaters. One is 12 years old and the other is 15. Flush? Or replace? So I called these guys out. WOW. Personable. Professional. No hard sell. Gave me options. Responsive. Timely. They were terrific. Love Ben and Jeff. Thanks for your help. HIGHLY recommend them.

Jeff was prompt, polite and his prices were very reasonable. I had a plumbing emergency on a Sunday and he was there within 2 hours. Definitely recommend!

Ben and Antonio were both a huge help to us when we were in desperate need of plumbers. We took a chance after finding them online and our whole family is very grateful. They were very professional, extremely knowledgeable and beyond patient as we had scheduling issues on our end. We will never have to look around for good plumbers again. We found Ben and everyone we talked to easy to communicate with and reliable. It was also so nice not have any surprises when we paid our invoice. They are just simply good at what they do and we are blessed to have found them.

I called looking for a plumber. The lady on the phone helped me resolve my problem. Very nice company. Not money hungry. I will call them next time I need a plumber.

Both techs were very personable and their work ethic was commendable. I would hire this company for future plumbing concerns

This is the 2nd time Ive used them and they do great work, are honest, and have fair and reasonable pricing.

Jeff with Thorough Plumbing has been to my house a few times over the past couple of years. Excellent service. Dependable. Reliable. Highly recommended.

Wont use anyone else. Honest, dependable, and all around great guy! Highly recommend Jeff and his team.

Outstanding , love the way he work

Thorough plumbing arrived as scheduled, they were professional and honest, which is most important in my mind. I was provided with options, and I chose the option that best met my needs.

Very professional and knowledgeable. Would definitely use again if needed. Highly recommend.

These guys followed through with a quick appointment and showed us an old trick to fix our draining problem! Super friendly, helpful, knowledgeable. These will be our go-to plumbers in Allen!

I have used Thorough Plumbing previously. This time I had a water heater leak. I was consulted and given the pros and cons of installing a tank versus a tankless water heater. Jeff took the time to go over the pros and cons given our situation. Ultimately we chose the tank option due to our preference. He replaced both of our water heaters. He also wasn't satisfied with the vents that the builder had originally placed so he took time to replace the events to assure a safer install for us. I will only go with Jeff and his team with any of my plumbing needs in the future. He is obviously passionate about his work and he cares deeply about doing a good job. He offers a long warranty on his products and work that can go beyond the manufacturer warranty.

Thorough Plumbing did an excellent, careful, and professional water heater install at my home. I with confidence highly recommend Thorough Plumbing for any and all plumbing needs.

Thorough Plumbing replaced all the old cast iron sewer lines under the slab foundation. Jeff had a team of excavators that tunneled from the front to the back of the house, under all the areas that had sewer lines. This included the kitchen, three bathrooms, and the utility room. It was not a small undertaking. Jeff did all the plumbing work, installing and securing the new lines. The work was professional and completed on time, and Jeff stands behind his work. Best of all, Thorough Plumbing is ethical and professional, ensuring quality work. Edwin Boess

Just had Thorough Plumbing out for first time. They were great! Jeff explained everything to me after he examined the issue. He was very reasonable on his pricing. Best of all, I called on weekend & they were able to come Monday afternoon. I highly recommend this company

I was on time, honest,professional and delivered what he promised under warranty.