Reviews

Communication is fabulous from making an appointment, getting a text with the name and picture of the service person to the honest and thorough explanation of what was needed. This is an excellent company!

Jeff was absolutely amazing. Was onsite immediately and walked us through the entire diagnosis and repair.

I finally have found a plumber I can trust and who also has good pricing. Ben replaced my two gas water heaters as well as replacing water cut off valves for my washing machine. I had gotten quotes from other brand name plumbing companies when one of my friends recommended Ben from Thorough Plumbing. Ben beat them on pricing and did not try to "sell" me on other things that the other companies did. He was responsive on scheduling and was easy to work with. I was not home during the final work and he was able to explain everything clearly to my wife which I greatly appreciate. He is just a good guy in general. I HIGHLY recommend Ben and Thorough Plumbing!

I recently had to replace the cast iron pipes under my home with PVC because the toilets were backing up into their adjacent showers. I selected Thorough Plumbing to do the work. Jeffery Baty is a licensed plumber with 15 years of experience. He has won numerous BEST OF awards and Thorough Plumbing is accredited by the BBB with an A+ rating. I asked several companies for an estimate of the work and his was the most detailed with the work clearly defined and a dollar figure assigned to each piece of the job. And, Mr. Baty offers flexible financing options. I looked into Pipe Relining as an option for solving my problem but just looking at the photos that were taken of the inside of the pipes, it was clear that they were not in good enough shape. Besides, I only wanted to deal with this plumbing issue once, and Mr. Baty's experience and excellent references/reviews convinced me that I wanted to hire his company to do the job. The team at Thorough Plumbing are knowledgeable professionals and I HIGHLY RECOMMEND them for all your plumbing needs.

Jeff replaced a hose bib that had been leaking for about a decade. He did a great job and was fast and informative. Will be calling again!

I used through plumbing services to fix a leak in my exterior wall related to hose bib. Jeff thoroughly explained the root cause and provided detailed guidance on how to avoid similar issues in the future. He was clear and upfront about the pricing. I would definitely recommend Thorough plumbing for your plumbing needs.

Jeff replaced a hot water slab pipe for me about 2 years ago and did what I would call a detailed repair that completely solved the problem. By bypassing the existing line that was leaking, it saved time and money and that was very appreciated. Then, recently, in February 2025, I developed a leak in the closet that houses the water heater. I thought that it might have been the replaced pipe that Jeff put in. We talked on the phone and each of us thought it was unlikely that it was the new pipe as he uses a State of the Art pipe that is very tough to penetrate. He changed his next day plans so he could come right out and take a look. It turns out the leak was right next to his replaced pipe in a 33 year old copper 90 degree. No surprise that it had given way. He put in some new copper parts for me and was done quickly. We even had time for some small talk since his work was done so efficiently with his female partner Shanna. I'd call Shanna invaluable since she handles all the support work while Jeff is completing his repairs. I observed her fielding phone calls, text messages, moving their great looking repair van when necessary, answering questions, retrieving tools and parts, etc. Not unlike an Operating Room nurse, I bet he couldn't do without her. You can be certain that Jeff and Shanna will find and fix your plumbing problems in a most efficient and splendid way. 5 Stars out of 5. David Howard

Very helpful and friendly. Needed Jeff in a pinch, and he was there (until 10:30pm). Highly recommend.

Professional, kind, honest. Ty!

Ben did a great job of explaining the options for completing the fixes we needed and getting them done. The price was reasonable and much less than two bigger companies quoted.

Ben was very personable and genuine. He guided me along with his whole diagnostics process and showed me video feed of my pipes. Pricing was the best in town, I recommend working with Thorough Plumbing to anyone

I had a unique plumbing situation that flooded my house. Jeff assessed the situation thoroughly by using his specialized tools and provided me an accurate assessment of what needed to be done. His quote was highly competitive winning the bid. He provided updates at all stages of the repair since it required accessing walls. Needless to say the issue was resolved and ahead of schedule. I highly recommend his services and count on him for all future plumbing needs.

Very impressed with Thorough Plumbing, they came out did an estimate and did the job. The guy that came out was a complete gentleman. The price was right and I could not recommend more. Do not hesitate to use them.

I had an issue with toilets randomly leaking. Having multiple toilets doing this randomly had me concerned and reached out to Thorough Plumbing. Ben was on time, extremely professional and honest. Fixed the issue within an hour. Glad I found this company and I will definitely use them in future.

Great work replacing my kitchen sink faucet. Highly recommend Ben.

Ben from Thorough Plumbing arrived on time, was very courteous and did his job expertly. He was even nice enough to tell me about how to flush my water heater. I have used them in the past and would highly recommend them for all your plumbing needs in the Allen/Plano area.

Had Ben out to do work at the house. Nice guy and was up front with pricing. It was also nice that it is a local business right down the street. I would recommend them and will use them in the future.

They knocked it out of the park! Fast same day service.

Jeff was very nice and knowledgeable. I called him out to look at my water, and it turned out to be a simple end-user issuesomething so easy. Im not sure how I missed it, but since its a new house for me, maybe thats why. There was no fee, which was awesome! Ill definitely call him back if I ever have any plumbing issues.

Ben has great communication skills and I dont worry about if he has done the plumbing job assigned. He is honest and trustworthy.

Ben Masquelier and Thorough Plumbing is the best in North Texas Honest, reliable and Thorough.

Very knowledgeable about the issue I had. They were as thorough as their name implied. I would highly recommend them.

Had an issue with a shower head and they were really helpful with fixing it up (pretty quickly) and referring me to someone to help with further water damage. Thanks!

I had rodent damage to a water line to one of my bathrooms. There was no sound of water, but there was water weeping from under my front porch brick. I called Thorough plumbing and Jeff came quickly. He did some detective work and was able to isolate the leak and repair the water line. Jeff was very THOROUGH!!! (pun intended), knowledgeable, shared great tips! Now 3-5 days of drying and drywall repair! It is a good and secure feeling knowing Thorough plumbing is my plumber!!

Great company! The employees are trustworthy and knowledgeable and happy to help especially when learning more about slab leaks

We had an emergency today with an outdoor leak that caused our interior wood floors to buckle. Thorough Plumbing was kind enough to squeeze us in to an already busy schedule. When the source of the leak was discovered to be more difficult than hoped, Jeff came out himself to find a solution to the problem so that we could turn the water back on. Jeff went over and above to help us through an unfortunate and untimely situation and we are so appreciative of his hard work and dedication. Finding people of integrity in business is tough these days so when you find them they need to be shared so others know what it looks like. I highly recommend Thorough Plumbing, they live up to their name!

Great Service

Ben was a great plumber.diagnosed just what i needed.fixed toilets,drained water heater,replaced and fixed pipe under house.very reasonable price.couldn't have been a nicer guy.the best plumber I've ever had and would highly recommended Thorough Plumbing to everyone....norm.

We had an evening plumbing emergency and Jeffrey came out pretty quickly. Very professional and nice. Good work and honest recommendations. Would recommend him 100%.

Benjamin does great work! Very prompt service and great communication.

Thorough Plumbing did a great job unclogging our stopped up sink drain They were quick to arrive and completed the job promptly.

I feel very fortunate to have found Thorough Plumbing. Jeffrey and his wife came to my house to fix an in-wall leak within the hour, not to mention that it was election night and also after hours. Thorough Plumbing will be my forever go-to plumber!

If you are looking for a plumbing company that is reliable, honest and dependable Thorough Plumbing is your stop! Ask for Ben, he is incredible personable and knowledgeable.

Had a minor bathroom sink draining issue. Called Thorough Plumbing and got a quick appointment. The plumber, Ben, arrived within the promised time frame. Very nice young man and made quick work of resolving the drainage issue. Should the need arise, will definitely use this plumbing company again.

Thorough Plumbing took care of my clogged drain. They were upfront about the pricing, quick and left the area that they worked neat and clean. I highly recommend them. (Also, they were referred to me from a friend).

Ben was very helpful. Nice guy. Cleared the pipes. Reasonable price.

Great service, quick response time. Low cost, would definitely recommend.

Excellent service for fixing the main leaking pipe of hot water feeding the house by Jeffrey We received a clear explanation of the steps to locate and assess the problem before the start. The repair was performed flawlessly with an attention to details. We recommend strongly this company.

Ben did an excellent job installing our new faucet! Highly recommended!!

We were really impressed with Thorough Plumbing. We found excessive rust on the natural gas pipe coming into our house. After Atmos inspected and found no leak, we called Thorough. Ben showed up, explained the process, and got right to work. After replacing the rusted pipe and pressure checking the system, he filed the appropriate form and requested an inspection from the city. Everything went so smoothly!

Jeff did an excellent job working on my bathroom sink. He was very customer friendly and efficient with the job at hand. He educated myself in terms of the reasoning on why the sink was leaking. I would highly recommend using his plumbing services for the future.

We heard some popping sounds in our water heaters. One is 12 years old and the other is 15. Flush? Or replace? So I called these guys out. WOW. Personable. Professional. No hard sell. Gave me options. Responsive. Timely. They were terrific. Love Ben and Jeff. Thanks for your help. HIGHLY recommend them.